Shropshire’s Leading Leisure Provider

Teme Leisure

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Stage 4 Relaxation of Covid Restrictions


Throughout the pandemic customer and staff safety has been at the forefront of all our decisions and actions, while we are aware of the Government’s plan to move forward with the relaxing and removal of all restrictions from 19th July 2021 we feel the need take a more cautious approach is the right thing for our customers and staff.  We must remain vigilant and maintain the highest standards of service and cleanliness demonstrated throughout the previous 16 months and therefore whilst some restrictions will be lifted we don't plan on returning to 'Pre Covid' times straight away and in some aspects we may keep certain procedures in place for the safety and welfare of customers and staff.

Please find detailed below further information on what to expect for each area/activity.

 

Teme Ludlow Gym and Swimming Pool will be opening at the earlier time of 6.30am Monday – Friday to allow greater access for our customers.

Teme Cleobury: From 2nd August 2021 we will be reintroducing Morning opening and from September 2021 earlier afternoon opening will commence.

  From Monday 2nd August From Monday 6th September
Monday 7.30am – 10am & 5pm – 10pm 7.30am – 10am & 3.30pm – 10pm
Tuesday 5pm – 10pm 3.30pm – 10pm
Wednesday 7.30am – 10am & 5pm – 10pm 7.30am – 10am & 4.30pm – 10pm
Thursday 5pm – 10pm 4.30pm – 10pm
Friday 7.30am – 10am & 5pm – 10pm 7.30am – 10am & 3.30pm – 10pm
Weekend Closed 7.30am – 1pm

Daytime classes will return in September also. More info to follow

GP Referrals will recommence Monday 10am-12.30pm from 2nd August for more information on this email This email address is being protected from spambots. You need JavaScript enabled to view it. or contact the centre directly 01299 271317 

Temperature checks will be removed from Monday 19th July however sanitise stations will remain, and we ask all users to sanitise hands upon entry.

One way system will also be removed and free movement around the building will now be allowed. Entrance and exit will return via the main reception door at both Centres.

We still advise and welcome the use of facemasks when moving around the centre however not while exercising. Our staff will remain wearing facemasks.

All lockers, changing rooms and showers will be open at both Centres

Teme Ludlow - Both Gym areas will remain with the functional training room located downstairs in the Sports Hall and free movement between the 2 rooms will be permitted. Pre booking will NOT be required and we do ask that during busy times please move and use the 2 areas. Division screens will remain between each machine and some equipment will remain out of use in order to maintain distancing from other users at present.

Gym Upstairs Tour

Gym Functional Room Tour

 

Teme Cleobury - We will increase capacity for the Gym however due the size we will continue to limit numbers in this area and therefore pre-booking will still be required online via your Leisure Hub Account or over the phone. We will allow customers to turn up without booking but entry only permitted providing there is space in the session so we would advise to pre-book where possible. Gym sessions for Teme Cleobury during August will be 7.30am-8.45am, 8.45am-10am, 5-6pm, 6-7pm 7-8pm 8-9pm. From 6th September earlier opening occours and extra sessions will be added. Walks ins are requierd to arrive at the start of a session. 

Sanitise spray bottles will be mandatory for customers at both centres to carry around and use before and after to wipe down equipment in the gym.

Our aim is to make swimming more freely accessible. Details below of the different sessions and how we plan to operate them (changing rooms, lockers and showers are available for all sessions). Summer swimming timetable will start Monday 26th July and can be found here:https://www.teme-leisure.co.uk/swimming/swimming-timetables/ludlow-swimming-classes

 

Lane Swimming

Numbers will still be limited in our lane sessions therefore at present you will still be required to pre-book either online via your Leisure Hub Account or over the phone. We will allow customers to turn up without booking but entry will only be permitted providing there is space in the session so we would advise to pre-book where possible.

The layout of the pool will remain  with 3 large width lanes. The 3 lanes will be varying abilities of Fast, Medium speed and Slow Speed. Lifeguards may ask you to locate to a different lane during your swim to ensure all swimmers are spaced out accordingly and to minimise hold ups and lane congestion. Please do not be offended if you are asked to swap to a different lane. It is for the safety and enjoyment of yourself and other swimmers.

£5 Adults

 

Family Swimming Sessions

We are delighted to be able to offer our popular Family Fun session once again, however numbers will be limited to ensure a safe and enjoyable swim for all.  Pre-booking for these sessions are not available and are on a first come entry basis. Please be prepared to wait if the pool has reached maximum capacity as we anticipate these sessions to be popular.

£5 Adults, £3.50 4-15yrs, under 3yrs Free

 

Family Private Hire

We appreciate that some families who travel a distance may want a guarantee of swimming.

These sessions will be available for pre-booking online via our Leisure Hub or over the phone. Each booking will get a dedicated lane in the pool and changing aisle. Large floats, balls, and play equipment provided. Max of 8 swimmers £25 Non-Members. £20 Teme Members.

 

Starfish Swim

These sessions are held in the diving pit and specifically for 1 adult to bring 2 children aged between 0 -7yrs. Limited capacity for these sessions. Pre-booking for these sessions are not available and are on a first come entry basis.

£5 Adults, £3.50 4-7yrs, under 3yrs Free

Things to Note for Swimming

- We anticipate Family Fun & Starfish Swim sessions to be very popular. Please be prepared if the session has reached capacity to be asked to wait until a space becomes available.

- Pre-Booking can be made via your Teme Leisure Hub Account or over the phone

- Admission policy applies. Children under the age of 4yrs must be accompanied on a 1 adult 1 child basis. Children 4-7yrs accompanied on a 1 adult to 2 children basis except in Starfish Swim where 1 adult can bring 2 children aged 0-7yrs.

Group Exercise classes at both centres will remain the same unless detailed below. Classes will continue to have a 15-minute gap between each class to allow for clean down of the area. Pre-booking will still be required online via your Leisure Hub Account or over the phone.

Sanitise spray bottles will be mandatory for customers at both centres to carry around and use before and after to wipe down equipment.

We request that you do not turn up more than 10-minutes before your class start time. We may ask you to wait outside or in a different area if Reception is busy.

We will be increasing number for the following classes at Teme Ludlow: Yoga, Pilates, Aerobics and Aqua Aerobics.

Adult Ballet classes at Teme Ludlow will relocate to Dance Studio 1.

We request please do not be a no show for a class. Please bare others in mind and if you cannot make a booked class pleasae cancel this via your Leisure Hub account or contact the cetnre. 

The Spa at Teme Ludlow will reopen early August for Teme Members only date TBC. We will welcome pay as you go users back from September.

The Spa will be required to be pre-booked online via the Leisure Hub or over the phone. Sessions will be conducted on a 2-hour time slot with a maximum of 8 users per session.

Teme Fitness members now have the ability to ‘bolt on’ the Spa onto their membership for an additional £10 per person per month (increase to the Direct Debit).  Those wishing to do so please email This email address is being protected from spambots. You need JavaScript enabled to view it. or complete a form at Reception.

Direct Debit Members on the ‘all inclusive’ package that included the spa ‘pre-Covid’, we will not be amending your Direct debit amount until September and will therefore receive August free of charge.

Annual members on the ‘all inclusive’ package that included the spa ‘pre-Covid’ will be contacted on an individual basis.

Our last week of swimming lessons is Monday 19th July and we break for Summer returning Monday 6th September.

With Restrictions now lifting, when we return in September we are able to place swimming teachers back in the water, therefore we DO NOT require any parents/guardians to accompany their children in the water from September. We would just like to say a massive ‘Thank you’ to all of the parents / guardians that have been getting into the water and we really appreciated your co-operation and help over the past few months.

In September we will also be slowly increasing capacity in classes – although not reverting fully back to pre-Covid levels, therefore we will have more availability to welcome new swimmers from September.  If you would like more information or to add your child onto the waiting list please visit this page on our website: https://www.teme-leisure.co.uk/swimming/kids-swimming-lessons/kids-swim-lesson-info

Café

The Café at Teme Ludlow will reopen Monday 26th July Monday – Thursday 11.15am – 5pm for eat in and take away food and drinks

 

Creche

We aim to reopen the Creche at Teme Ludlow towards the end of August/early September

Pre-Booking Information

Booking can be made online or over the phone for Classes, Lane Swimming or Family Private Hire

 

Lane Swim and Classes Pre-Booking can be made 9 days in advance for Teme Members and 7 days in advance for Non-memebrs. Bookings can be made over the phone or Online here: Teme Leisure Hub Site. More information on the Leisure Hub site can be found here 

Teme Members can register to book online using your Teme membership Card. For Casual, pay as you go users you are required to apply for a Teme Community Card which can be done online here:https://www.teme-leisure.co.uk/teme-community-card or at our centre. Please be aware there will be a one off charge of £2 for the casual membership card payable on collection.

How do I book online?

Booking is available via the Teme Leisure website or App. Please be aware our system works on a rolling 24 hour clock. So if you look at 10 am, you will only see sessions available to book up until 10am 9 days in advance. As the day goes on more sessions will become open to book

Registering online is easy. You simply need your Teme Membership or Community Card unique number which can be found on the back of your Membership Card and your email address. Don’t worry if you have lost your membership card we can issue you with a new one and let you know your number. Send us an email to request this This email address is being protected from spambots. You need JavaScript enabled to view it. You will need your membership card on each visit to check in with on our self-service Kiosk.

A short video showing you how to register, book and cancel sessions online can be found here 

Membership Price For Life

To thank you for sticking with us for this tough time we are thanking all Members (Annual and Direct Debit Payers) who were live on 20th March 2020 by promising to NEVER increase your membership fees. What you pay now will be what you pay for the rest of your time with Teme Leisure. New joiners be charged on the new tariff.

*Please note if you did cancel your membership with us your Price For Life Offer Will No Longer Be valid. Instead we have the option to Freeze your membership rather than cancel so do always chat to us about this. If You have any queries or concerns about your membership, please don’t hesitate to contact us.

 

I have lost my Membership Card, how do I get access to the card number to set up an online booking account?

Drop us an This email address is being protected from spambots. You need JavaScript enabled to view it. and we can send your membership number to get you set up online however you must have a membership card to check in with for your session. If you have lost your drop us an email or ask staff on your next visit.

 

Im not a member, can I join?

Yes of course, we welcome new joiners. Pop in or call your local centre or email This email address is being protected from spambots. You need JavaScript enabled to view it. for more information. Alternativly have a look here on our website:https://www.teme-leisure.co.uk/membership

Hand Cleaning

Use the hand sanitizer stations upon entering and you can find multiple dispensers around the centre to use before during and after your session. We’ll be routinely cleaning equipment but please do clean down any equipment you use after you’ve used it. Extra hygiene stations will be available.

 

How will you ensure the Leisure Centres are clean?

We’ve introduced tougher, more robust procedures covering the cleaning of the Leisure Centres in-line with Covid-19 and industry guidelines.

Cleaning of high traffic areas and touch points will be continuous throughout the day, this is supported by cleaning stations within all areas, that members can use to clean equipment. Each user will collect their own Sanitise Spray bottle to use throughout their session. This will be placed in the drop off box at the exit where staff will wipe down and have ready for another session

We always welcome any feedback from all our users. For any questions, clarification or concerns please contact us on the details below:

 

Phone: Teme Ludlow 01584 874620 - Teme Cleobury 01299 271317

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Please follow us on our Teme Leisure Facebook Page where regular updates are provided or download our free Teme Leisure App.